Frequently Asked Questions (FAQ)

1. What is Wild at Heart? Wild at Heart is a pet accessory shop dedicated to creating beautiful handmade bandanas and home decor items for pets and pet owners. We offer customizable options to ensure each item is as unique as your beloved pet.

2. How can I place an order? You can place an order through our online store. Simply browse our collection, add items to your cart, and proceed to checkout.

3. What payment methods do you accept? We accept various payment methods, including major credit cards (Visa, MasterCard, American Express) and PayPal.

4. How long does shipping take? Shipping throughout Canada and the USA typically takes between 5-14 business days. Shipping times are estimates and can vary based on location and shipping method.

5. Do you offer international shipping? Currently, we only offer shipping within Canada and the USA. We are working on expanding our shipping options in the future.

6. Can I customize my order? Yes, we offer customizable options for our bandanas and some home decor items. You can select customization options when placing your order.

7. What is your return policy? We gladly accept returns and exchanges. Contact us within 14 days of delivery to initiate a return or exchange. Items must be dispatched back within 30 days of delivery. Custom or personalized orders cannot be returned unless they arrive damaged or defective.

8. How can I contact customer support? You can contact us via email at wyldeathart2022@gmail.com or phone at 226-340-9874. We strive to respond to all inquiries within 24-48 business hours.

9. Do you offer gift cards? Yes, we offer gift cards. You can purchase them directly from our website.

10. Where are your products made? All our products are handmade with love and care at our studio in Ontario, Canada.

If you have any other questions, please don't hesitate to contact us. Thank you for choosing Wild at Heart!